Privacy Policy

Effective date: May 10, 2025

Elite Lab (“we,” “our,” or “us”) is committed to protecting the privacy of our users, including athletes, parents, and coaches, in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at https://elitelab.ca (the “Site”) or any associated services.

1. Information We Collect

a) Personal Information You Provide

When you register, inquire, or book services on Elite Lab, we may collect:

  • Full name
  • Email address
  • Phone number
  • Location (e.g., city, region)
  • Coaching or athletic profile details
  • Payment information (processed securely via third-party providers)
  • Communications and support messages

b) Automatically Collected Information

We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Session duration
  • Cookies (see section below)

2. How We Use Your Information

We use your information to:

  • Match athletes with verified coaches and specialists
  • Communicate updates, confirmations, or support responses
  • Improve our website, services, and user experience
  • Ensure safety, authenticity, and fraud prevention
  • Comply with legal and regulatory obligations

3. Disclosure of Your Information

We may share your information with:

  • Coaches or specialists you connect with on the platform
  • Third-party service providers (e.g. Stripe, Webflow, Google Analytics)
  • Legal authorities if required by law or investigation

We do not sell your personal information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze usage of our platform
  • Remember user preferences
  • Support security and session management

You can manage cookie preferences in your browser settings.

5. Your Rights & Choices

As a Canadian resident, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Withdraw consent for non-essential communications
  • Request deletion of your account and data (subject to legal limits)

To exercise these rights, contact us at info@elitelab.ca.

6. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your personal information. However, no online transmission is 100% secure.

7. Third-Party Links

Our site may contain links to third-party websites (e.g. Instagram, TikTok, YouTube). We are not responsible for the privacy practices of those sites.

8. Children's Privacy

Elite Lab is not directed at children under 13. We do not knowingly collect information from children without parental consent.

9. Change to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

10. Contact Us

If you have questions or concerns about this policy or your data: info@elitelab.ca‍

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